The Sell Yours item I purchased hasn't arrived. What do I do?

You should contact the seller directly, but if you are not happy with their response, contact Fishpond, and we will sort the problem for you, including processing any refund which is due.

Please allow 3-5 working days after the estimated delivery time for the item to be delivered in case the item has been delayed in the post. If it doesn't arrive, you will need to e-mail the seller directly. You may also find that Fishpond is the Sell Yours seller.

The seller's email address can be found in the shipping notification you received for your order. If you no longer have this, you can find a copy of the email in your order history. Simply visit My Account, and click 'View' next to the order in question.

• Learn about Sell Yours
• What do Sell Yours product conditions mean?
• What is the 'Ship to New Zealand' option?
• How will I be paid when the product sells?
• What is a screen name?
• How do I find a product's barcode?
• Can I sell a product that's not in your catalogue?
• How do Seller Ratings work?
• How can I view/edit/delete my listings?
• Do I need to accept deliveries to PO Boxes?
• What is the Sell Yours handling fee on the Payment History?
• How do I add or update multiple listings at once (bulk upload)?
• Sell Yours rules and expectations
• I haven’t sold anything in a while, will anything happen to my account?
• What happens after an item is sold?
• I'm adding tracking details to an order and it's asking for a URL. What does this mean?
• How do I change or update my bank account number?
• When will I be paid for my sales?
• Why can’t I list my DVD or Blu-Ray for sale?
• Why didn't my bulk upload file process?
• How do I delete multiple listings at once (bulk delete)?
• What is Fishpond's phone number?
• Can I return a Sell Yours item?
• I am based overseas. Can I still sell on Fishpond.com.au?
• What can I sell via the Fishpond Sell Yours programme?
• Troubleshooting: I can’t list an item for sale