Help Desk - Schools & Libraries

When should I give the invoice to my accounts department to pay an order?

When you receive the invoice notification from us.

Please make sure that when payment is sent to Fishpond a Remittance Advice note is included either with the cheque payment or as an email to payments@fishpond.com.au

Payments will not be matched to an order until a Remittance Advice has been received

Can't find the answer to your question?

Send us an email and we'll respond within 48 hours.

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More questions about Schools & Libraries

How does the Schools' Program Work?
Why has my school or library order been held?
Who can apply for a School or Library account?
I have paid multiple invoices at once, how can I give you Remittance Advice?
What is Fishpond's phone number?