Why has my school or library order been held?

All orders must be paid by the 20th of the month following the invoice date. If payment is not received by this date, the invoice will be considered overdue, and all subsequent orders and unsent titles will be held until payment is received. Orders and deliveries will resume once the overdue invoice has been paid in full.

If payment has been received without a Remittance Advice it may not have been matched to a payment and an email will be sent requesting the information.

• How does the Schools' Program Work?
• Who can apply for a School or Library account?
• When should I give the invoice to my accounts department to pay an order?
• I have paid multiple invoices at once, how can I give you Remittance Advice?
• What is Fishpond's phone number?