What is your Pre-order Price Guarantee?

The price of a pre-order can sometimes change between the time you purchase a product and the time it is released. We guarantee that if the price of your pre-order is cheaper at the time of release, we will automatically update your order so that you are charged the lower price.

If you find that the price of your pre-order has dropped, there's no need to do anything. We process these daily and you will receive an email notification informing you that your order has qualified for the Pre-order Price Guarantee.

Please note that if you have already paid for your order, a refund will be credited to your Fishpond account.

• What payment methods can I use?
• Does Fishpond.com.au charge GST on orders?
• Is it safe to give out my credit card details online?
• Why does the same book have a different price?
• When will my credit card be charged?
• Do you offer student discounts?
• Can you email me when you receive my payment by bank transfer?
• Do you match the price of a competitor's product?
• How does Afterpay work?
• Can I have a discount if I order in bulk?
• I used to have my credit card details saved on your website, but now I can't find them. Where are they?
• Why can I only pay for some products using bank transfer?
• What is the Elsewhere Price?
• Fishpond Scan It Buy It
• Can I email Fishpond My Credit Card details?
• Can I see a summary of credit card transactions for each order?
• What are your bank transfer/ cheque payment details?
• How do I edit or remove a saved credit card?
• Can you send me a tax invoice?
• I have a voucher code, how do I use it?
• What is Fishpond's phone number?